Privacy Policy

Data Controller

The data controller for personal data collected on this website is Serrurerie01, Place de Gex, Ain, France. You may contact us at serrurerie01@gmail.com or by telephone at +33 06 37 48 09 06 for any questions regarding the protection of your personal data.

Data Collected

We collect the following categories of data: identification data (surname, first name, address, telephone number, email address), service request data (type of intervention, intervention location address, description of the issue), browsing data (IP address, browser type, pages visited, visit duration), and payment data (processed by our secure payment provider).

Purposes and Legal Bases

Your data is processed for the following purposes: performance of the service contract (Article 6.1.b GDPR), customer relationship management and intervention tracking, sending quotations and invoices, improving our services and user experience (legitimate interest, Article 6.1.f GDPR), compliance with our legal and regulatory obligations (Article 6.1.c GDPR), and commercial prospecting with your prior consent (Article 6.1.a GDPR).

Retention Period

Your personal data is retained for the period necessary for the purposes for which it was collected: active customer data for the duration of the business relationship plus 3 years after the last contact, invoicing data for 10 years in accordance with accounting obligations, browsing data for a maximum of 13 months, and cookie consents for 13 months.

Your Rights

Under the GDPR, you have the following rights: right of access to your data, right of rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing, and right to withdraw your consent at any time.

To exercise these rights, send your request to serrurerie01@gmail.com with a copy of a proof of identity. We will respond within one month. You also have the right to lodge a complaint with the French Data Protection Authority (CNIL).

Cookies

This website uses cookies. For more information about the cookies we use and how to manage them, please see our dedicated Cookie Policy.

Third Parties and Processors

We use the following data processors: PostHog (website usage analytics, hosted in the EU), Google Analytics (audience measurement), Microsoft Clarity (user behaviour analysis and heatmaps). These processors are contractually bound to respect the confidentiality of your data and to process it in compliance with the GDPR.

Your data is not sold to third parties. It may be disclosed to competent authorities upon judicial request.

Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, including encryption of data in transit (TLS) and at rest, strict access controls, and regular security audits.